Die Differenzierung der Verkaufsförderungsmaßnahmen nimmt zu, angetrieben durch bessere Kundendaten und vielfältige Formen der digitalen Werbemedien.

Je mehr individuelle Leistungen die Kunden verlangen, desto mehr Informationen benötigen die Anbieter.  Während die Händler im Distanzgeschäft über personalisierte Daten ihrer Kunden und vor allem im Online-  Shop über Bewegungsdaten verfügen, hat der stationäre Einzelhandel noch erhebliche Datenlücken.  Diese Lücken kann man mit einer Pervasive-Computing-Umgebung schließen. Neue Customer Touch-  points liefern Informationen darüber, wer bei ihm einkauft und wie der Einkauf durchgeführt wird. 

Ahlert, D.; Olbrich, R.; Kenning, P.; Schröder, H. (Hrsg.): Editorial "Retail Branding", International Journal of Distribution and Retail Management, (37) Suppl. 11. 2009. KurzfassungDetailsBIB Download

Retail branding plays a decisive role in successful retail management. In times of increasing competition, stagnating demand, and increased complexity, providers have recognized that retail chains can no longer stand out from the crowd only by varying assortments, visual merchandising, or prices. Therefore, retail branding offers a successful approach for building a distinctive profile. In response to the changing marketplace, this special issue draws on new perspectives from retail branding in order to bring readers to the present state of research. Moreover, the objective of the special issue is to introduce new research approaches and ideas for an efficient management of retail brands that are important for theory and practice. We are pleased that this issue includes conceptual papers and empirical works as well as case studies, and that it addresses the two main aspects of retail branding – store brands and private label management.

Retail branding plays a decisive role in successful retail management. In times of increasing competition, stagnating demand, and increased complexity, providers have recognized that retail chains can no longer stand out from the crowd only by varying assortments, visual merchandising, or prices. Therefore, retail branding offers a successful approach for building a distinctive profile. In response to the changing marketplace, this special issue draws on new perspectives from retail branding in order to bring readers to the present state of research. Moreover, the objective of the special issue is to introduce new research approaches and ideas for an efficient management of retail brands that are important for theory and practice. We are pleased that this issue includes conceptual papers and empirical works as well as case studies, and that it addresses the two main aspects of retail branding – store brands and private label management.

Nowadays modern advertising environments try to provide more efficient ads by targeting costumers based on their interests. Various approaches exist today as to how information about the users’ interests can be gathered. Users can deliberately and explicitly provide this information or user’s shopping behaviors can be analyzed implicitly. We implemented an advertising platform to simulate an advertising environment and present adaptive profiles, which let users setup profiles, based on a selfassessment, and enhance those profiles with information about their real shopping behavior as well as about their activity intensity. Additionally we explain how pervasive technologies such as Bluetooth can be used to create a profile anonymously and unobtrusively.

Mit diesem Buch würdigen die Autoren das wissenschaftliche Werk von Universitätsprofessor Dr. Dieter Ahlert. Die Verfasser haben seine Ausbildung, seine Forschung oder die Anwendung seiner Forschungsergebnisse begleitet und greifen mit ihren Beiträgen verschiedene Facetten der Arbeitsgebiete von Dieter Ahlert auf.
Dazu gehören Aspekte der Gestaltung von Instrumenten des Handelsmarketing ebenso wie Themen der Markenführung, des Category Managements, des Controlling und der Corporate Social Responsibility – stets aus der Perspektive von Distribution und Handel. Noch recht jung sind die Themen des Netzwerkmarketing und der Neuroökonomik.
Der Sammelband beleuchtet aktuelle Entwicklungen und Diskussionen dieser Forschungsgebiete. 

Wissenschaft und Praxis sind oft an der Frage interessiert, welche Artikel an welcher Stelle in einem Regal platziert werden sollen. Die Antwort hierauf können nicht allein Abverkaufsdaten geben. Vielmehr gilt es zu untersuchen, wie sich Kunden vor dem Regal verhalten und wie sie die Warenplatzierungen wahrnehmen. Ein Instrument zur Messung der Aufnahme und Verarbeitung von Informationen ist das Eye-Tracking. Die Blickaufzeichnung erlaubt es, das Such- und Orientierungsverhalten am Regal mit den Augen der Kunden zu sehen und nachzuverfolgen. Um aussagekräftige Ergebnisse aus einer Eye-Tracking-Studie zu erhalten, sind einige Anforderungen zu erfüllen, die dieser Beitrag aufzeigt und in einem Leitfaden zusammenstellt.

Schröder, H.; Zaharia, S.: Linking multi-channel customer behavior with shopping motives - An empirical investigation of a German retailer. In: Journal of Retailing and Consumer Services, Jg.15 (2008), S. 452-468 (ISSN: 0969-6989). KurzfassungDetailsBIB Download

Operating multiple channels, in store as well as non-store, allows a retailer to cater to the different shopping motives of its customers.This research into the buying behavior of 525 customers of a multi-channel retailer that operates five channels in Germany shows thatmost customers use only one channel within a buying process, selecting the channel that best satisfies their shopping motives in eachsituation. Based on exploratory qualitative and quantitative research, this study identifies five shopping motives: ‘‘recreationalorientation’’, ‘‘convenience orientation’’, ‘‘independence orientation’’, ‘‘delivery-related risk aversion’’ and ‘‘product- and paymentrelatedrisk aversion’’. In the majority of the store channels examined in this study (chain stores and bakeries), single-channel usersprimarily look to satisfy emotional and social needs. Single-channel users of non-store channels (catalogue and online-shop) look forconvenience and strive for independence. Multi-channel users, who obtain their information from the online-shop and then make theirpurchase in the chain store, are combining the independence of online-shop information with the reduction of risks associated withbuying products in the chain store. These findings can be used to develop recommendations for managing the individual channels.r 2008 Elsevier Ltd. All rights reserved.